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Privacy:
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.
Payment Methods:
We prefer Paying with PayPal
1. PayPal enables you to send payments quickly and securely online using a credit card or bank account.
2. When you select PayPal as the payment method, you go to the PayPal site, where you can send your payment.
3. Advantages:
* Payment is traceable. You can trace the status of your payment using your PayPal account.
* Payment does not require you to use your credit card online (you can transfer directly from your bank account). Papa Willey Leather Sales does not see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
Note*
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart.
Shipping:
We offer the following shipping options:
UPS Ground - (3 to 5 days)
Free Shipping! We provide free shipping to our local customers who place there order online and pick up there order at our location. (Location for pick up: 1912 Lauck Street State College PA 16803, Rear Entrance Of Building. )
Returns:
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Papa Willey Leather Sales, please call us at 1-814-409-9611 . Upon return and receipt of merchandise, Papa Willey Leather Sales will exchange the merchandise, if returned within 30 days of delivery receipt, along with all paperwork, parts, accessories, etc, so as to insure full exchange only credit. Cash back refunds only apply if the purchased merchandise is returned within 15 days of date of original delivery receipt and was not shipped out side of the United States. Customer should Include a copy of the dated delivery receipt from shipper with your returned item. Full Cash Back Refund will then be mailed to the original delivery address within 30 days of receipt of the returned merchandise.
Shipping Times:
Papa Willey Leather Sales will ship all products within 1-2 business days. Sometimes special circumstances arise and shipping may take a bit longer. If a situation arises that will delay your order in any way we will contact you by phone or email.
Shipping Damage:
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.
Warranties:
All products have a 30 DAY Damage/Defective 100% EXCHANGE GUARANTEE!
Returning Merchandise:
Papa Willey Leather Sales should be notified no later than 7 days after you receive your order should you want to return your merchandise.
Returns are accepted:
1) If you are dissatisfied with the quality of the merchandise and you notify us within 8 days of receiving merchandise.
2) If the merchandise is defective.
Returns cannot be accepted if:
1) Your order was shipped out of the continental USA.
All postage fees, both to you and back to us are the responsibility of the purchaser for returns. There are no postage charges for exchanges due to defects. All returns must be preauthorized. There will be a .3% restocking fee on all returned merchandise. (No restocking fee will be charged for exchange only merchandise.) Please do not mail the merchandise back without first contacting us at... ([email protected] )or by calling us at...(1-814-409-9611)
Papa Willey Leather Sales is not responsible for any misrepresentation of products by the manufacturer.
Exchanging Merchandise:
We will accept almost all exchanges. Some reasons that will NOT ALLOW us to accept exchanges are:
1) Merchandise was ordered more than 15 days ago.
2) Merchandise was mishandled (ripped, broken or torn) by the purchaser.
3) Merchandise is used or not in a resalable condition.
Exchanges cannot be accepted if:
1) Your order was shipped out of the continental USA.
All postage charges are the responsibility of the purchaser in case of replacement. All exchanges must be preauthorized. There is no restocking fee on exchanges. Again please do not mail the merchandise back without first contacting us at...( [email protected]) or by callingus at...(1-814-409-9611)
Order Cancellations:
1) Orders can be canceled only if the order has not yet been shipped.
2) There will be a 3% order cancellation fee on all orders paid for by credit card to cover the credit card processing fees.
3) Orders can be canceled by emailing us at...( [email protected] )
or calling us at...( 1-814-409-9611
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